All transactions are carried out in sterling. Once you have placed your order, you will receive a confirmation email and an order number. Shipping costs for non-UK addresses are not shown in the shopping basket and will be advised on receipt of order. Overseas post and packaging is charged at cost. We will not dispatch your order until we receive confirmation that you are happy with the shipping costs. The cost of any local taxes must be met by the customer. By placing your order you accept our terms and conditions. Your statutory rights are not affected.
Heybaby* will accept cash, cheques backed by a cheque guarantee card, or any of the following credit or debit cards: Mastercard, Maestro, Visa, Electron, Solo, Switch. Goods will only be despatched once full payment has cleared and payment will not be taken until your order is ready for despatch (with the exception of large items such as strollers and cots. (In this case a deposit will be charged on ordering and the balance on despatch).
Please contact us as soon as possible after receipt of your order if you are at all unhappy. This will allow us the opportunity to put things right for you. All goods must be inspected upon receipt and any faults or shortages must be notified to heybaby* within 48 hours. No claims will be considered after this period. Where goods have been damaged in transit, please contact us. We will make arrangements with you to get the goods back to us and offer replacement or refund. Where the packaging is clearly damaged on arrival it would be helpful to us if you could mark the delivery record as ‘damaged packaging’. Where goods are found to be faulty on receipt, we will arrange with you to return the goods to us and offer replacement or refund. If you receive your order in good condition but you consider any item to be unsuitable, you may return it for a full refund provided that you do it within 14 days of receipt and the item is returned in its original saleable condition and in its original packaging. In these circumstances you will be responsible for meeting the full cost of the return postage.